Washington, Sept 08 (ANI): Researchers have suggested a new method to collect information on transportation problems following mass events, like football matches, using the tweets made by citizens on Twitter.
Dr. Tsvi Kuflik, Head of the Information Systems Department at the University of Haifa and one of the authors of this study, which was conducted by the researchers from Israel, Britain and Italy, said that the ability of social networks to produce information on heavy traffic, road hazards, quality of service of public transportation and more is valuable to decision makers.
One of the major needs of decision makers and planners in the field of transportation is to get real-time information on transportation issues such as heavy traffic, "bottlenecks", safety hazards, availability or unavailability of public transport, etc'.
For their study, the researchers chose to focus on specific dates when games of the Liverpool soccer club were being held. They were able to develop a method to examine tweets hours before and after the games and find the ones related to transportation issues.
It found over 1100 tweets that were somehow connected to transport, 900 of which were related to problems experienced by users and that were caused by the games hosted by Liverpool.
The researchers concluded saying that the research showed that the information people tweet on Twitter is an "information gold mine" that has not been used yet. Correct identification of relevant tweets from Twitter can provide first hand information about the problems, complaints and customer expectations.
The study is published in the journal Procedia- Social and Behavioral Sciences. (ANI)