Amazon unveils advanced Kindle with live 'Mayday' customer service

Washington, Sept. 26 (ANI): Kindle has reportedly unveiled its latest Kindle Fire HDX, a range of advanced e-readers, which are faster and lighter than the earlier generation.

The Kindle Fire HDX has 7-inch and 8.9-inch versions and have sharper, more colorful displays than older models, and both versions have more pixels per inch than the latest Apple iPad.

According to Fox News, the latest device has a feature called as 'Mayday', which allows users to summon a live customer service representative in a tiny video window for assistance with troubleshoot issues.

Kindle CEO Jeff Bezos said that the feature is 'completely unique' and takes advantage of Amazon's massive cloud computing and customer service infrastructure.

The Kindle Fire 7-inch tablet comes with 8GB of memory priced at 139 dollars, while the version having 16 GB memory is priced at 199 dollars.

Consumer technology analysts believe that the price cut by Kindle for its 7-inch tablets will help the company compete better in the market than the added features on the newer models.

The report said that the Kindle HDX models come with Qualcomm's quad-core Snapdragon 800 processor, which is touted to be three times faster than the older Kindle Fire line.

The 8.9-inch Kindle Fire HDX starts at 379 dollars for 8 GB of memory, while the 7-inch with same memory starts at 229 dollars. The 7-inch will ship October18, while the 8.9-inch will ship starting November 7, the report added. (ANI)

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